SHIPPING & RETURNS

RETURN INFORMATION :

Any item(s) must be in original, unused condition with original tags attached  within 30 days of the shipment date for full refund (some restrictions may apply).
For shoes, the box must be in original condition, please wrap the shoe box and do not use tape on the shoe box for return.
(Note: For return item(s) purchased with free shipping, $4.99 will be deducted from the refund total)

WHAT ARE MY SHIPPING OPTIONS?

Country Method Carrier Cost
United States STANDARD (Delivery in 5-8 business days : Delivery in the Continental U.S.) USPS  
EXPRESS (Delivery in 2-4 business days) USPS  

 

Country Method Carrier Cost
South Korea STANDARD (Delivery in 7-14 business days)    


HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?

You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online.

WHAT IS YOUR RETURN POLICY?

We want you to be satisfied with your purchase. We will issue a return for an item within 30 days of receipt if it is in original condition and with tags attached. Fragrance must be returned in its original packaging with the cellophane intact. Refunds for all transactions will be issued to the original form of payment. Items purchased at a discount of 40% or more are Final Sale and therefore not eligible for return or exchange. HAILEY  gift cards are non-refundable. Please note, we only process returns that were purchased via the online store. Garments purchased at any HAILEY boutique must be returned to a HAILEY boutique. Garments purchased from department stores or specialty stores must be returned to the store in which it was purchased. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount.

WHERE SHOULD I SHIP MY RETURN TO?

All items that are eligible for return will come with a pre-paid USPS or UPS Ground label. Please fill out the return section of the packing slip and place inside the box with your return. Then just peel off the label, affix it to the outside of your shipping box and drop the package off at a USPS or UPS location. Please make sure to include the packing slip with the return section completed in the box.

HOW SHOULD I SHIP MY RETURN?

In order for us to process your return as quickly as possible, please fill out the return reason section on the original packing slip. Place all items in their original packaging into a secure box or envelope mailer. Then just peel off the pre-paid return label, affix it to the outside of your shipping box and drop the package off at a USPS or UPS location.

WHEN WILL MY CREDIT CARD BE REFUNDED?

Transit time back to the warehouse may take up to 7 business days. You will receive an e-mail once your return has been received & processed. Once your return is processed, please allow up to 2 weeks for your refund to appear on your bank account (depending on your financial institution).

DO YOU HAVE A PRICE MATCH POLICY?

If an item changes price within 7 days of purchase we will gladly price match it for you.

HOW CAN I RETURN A GIFT?

If you wish to return or exchange a gift please e-mail webmaster@haileystore.com or Contact Us.